Customer support
Practice the angry customer before Monday.
De-escalation, first-contact resolution and the same right answer from every agent, practiced against AI customers and scored on your QA criteria.
What service teams need
New hires freeze on their first escalation. Then they transfer it.
De-escalation, at rising difficulty
Start with a frustrated customer. End with one who's been transferred three times and wants a manager.
Fix it on the first contact
Practice diagnosis and resolution on your real top contact reasons.
Save the cancellation
Rehearse the retention conversation until agents stop jumping straight to the discount.
Push updates to every agent
A new refund policy becomes a five-minute roleplay everyone finishes by Friday.
Roleplay
Start with the calls you get most
Your top ten contact reasons become your first ten scenarios. Billing disputes, refunds, outages, the customer who wants to cancel.
Build from your call drivers
Turn your top call reasons into roleplays in minutes.
Customers who push back
AI customers get frustrated, interrupt and threaten to leave.
Scored on your QA criteria
Instant scores on empathy, accuracy and resolution.
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Practice in RepLab. Prove it on real calls.
RepLab prepares reps before the conversation. SalesAsk captures and scores real customer conversations against the same playbook, then turns weak moments into the next roleplay.
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Customer spotlight
How Alliance Medical certified every rep before their first solo conversation
Customer spotlight
How Alliance Medical certified every rep before their first solo conversation
Reps completed a structured certification program, 15 scenarios with minimum scores, before leading their first meeting.
2,500+
Practice sessions completed
58%
Faster ramp, 12 weeks to 5
